Support
In the app, open Settings and tap Send feedback, or email [CONTACT EMAIL]. Please mention your iPhone model and iOS version if something does not work.
Common questions
The pass does not appear on my Lock Screen
Wallet suggests a pass when you are near one of its places or around one of its dates, and only while your iPhone is locked. It can take a few minutes after you arrive. Check that Location Services is on in Settings > Privacy & Security.
Adding to Wallet fails
Adding a pass needs an internet connection, because every pass has to be signed. If you are offline, CardYeah tries again when you are back online.
Can I stack passes in Wallet?
Wallet stacks event tickets and boarding passes that you put in the same group, in the editor under Stacking in Wallet. Other kinds of passes always show on their own.
What happens to imported passes?
CardYeah makes an editable copy. Live updates and NFC from the original issuer are not kept, so keep the original pass if you rely on those.
How do I move my passes to a new iPhone?
In CardYeah, open Settings and tap Export backup. Open that file on the new iPhone with Restore from backup.